Returns & Refund
To us, no order is complete until you are fully satisfied.
- This is why we make returns FREE for exchanges (Canada+US) without minimum of purchase. We refund your total return shipping costs and we send you the new piece(s) free of charge.
- If you are not satisfied with our products, you still can return them and get a refund but we do not cover your return shipping costs.
You have the right to return the goods you ordered on the ÔDE Lingerie web shop within 30 days after receiving the goods. You can ask for a refund or an exchange.
We will refund the amount of the payment for the goods or proceed to an exchange as quickly as possible. This will be no later than 14 days after we have received your return.
We only accept returns if you return the goods with all delivered accessories and tags and in the original condition. Please note that we won’t accept returned goods if we suspect the item has been worn or damaged by the customer.
Articles in the Final Sale Section cannot be returned or exchanged: https://odelingerie.com/collections/final-sale
Please contact us at firstname.lastname@example.org if you wish to return a good and please mention if you would like a refund or an exchange.