Returns & Refund
To us, no order is complete until you are fully satisfied, this is why we make returns from 99$ FREE (Canada+US) and easy (only for exchanges).
You have the right to return the goods you ordered on the ÔDE Lingerie web shop within 14 days after receiving the goods.
We only accept returns if you return the goods with all delivered accessories and tags and in the original condition and packaging. Unpacking or fitting the product before returning is only acceptable to the extent that it is necessary to judge whether you wish to keep the product or not. Please note that we won’t accept returned goods if we suspect the item has been worn or damaged by the customer.
The cost of the merchandise will be refunded if all demands are met. We will return the amount of the payment for the goods as quickly as possible. This will be no later than 14 days after we have received your return.
Please contact us at firstname.lastname@example.org if you wish to reserve a replacement before returning the goods. The shipping costs for the new item are FREE for Canada + USA. In case we are unable to send a replacement for your returned goods, you will be refunded if all demands are met.
In case of returns, please send us an email at: email@example.com.