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Returns & exchanges

You have the right to return the goods you ordered on the ÔDE Lingerie web shop within 14 days after receiving the goods. We only accept returns if you return the goods with all delivered
accessories and tags and in the original condition and packaging. Unpacking or fitting the product before returning is only acceptable to the extent that it is necessary to judge whether you wish to keep the product or not. Please note that we won’t accept returned goods if we suspect the item has been worn or damaged by the customer.

The cost of the merchandise will be refunded if all demands are met. We will return the amount of the payment for the goods as quickly as possible. This will be no later than 30 days after we have received your return.

Please contact us at if you wish to reserve a replacement before returning the goods. The shipping costs for the new item and eventual custom or import taxes are at your own expense. In case we are unable to send a replacement for your returned goods, you will be refunded if all demands are met.

In case of returns, send the item to the following address to ensure correct delivery:

ÔDE Lingerie
Warmondstraat 69 III
1058KR Amsterdam
The Netherlands